@article{oai:u-ryukyu.repo.nii.ac.jp:02002519, author = {知念, 肇 and Chinen, Hajime}, issue = {55}, journal = {琉球大学経済研究}, month = {}, note = {紀要論文}, pages = {99--109}, title = {顧客満足とマーケティング・チャネル}, year = {1998} }